Terms and Conditions

When you register with us on the website or via our call centre as a Bookingline Ltd customer you are deemed to accept the following General Terms and Conditions:


Although we strive to despatch all purchases within 7 working days, please allow up to 28 days for delivery of your order. Despatch is subject to availability and payment clearance.

If you have not received your goods within 28 days from the date of order, a full refund of the purchase price can be provided unless another delivery period has been mutually agreed.

Postage and packaging rates quoted on Bookingline Ltd websites are for delivery to UK and Mainland Europe.


When ordering goods from Bookingline Ltd for delivery to countries outside the UK, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Bookingline Ltd, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Formation of Contract

The contract of sale for any Bookingline Ltd product is accepted and therefore completed at the time at which we send confirmation by email of acceptance of your order (or at the point of payment acceptance on our telephone order line). The contract of sale will be deemed to have been completed in the United Kingdom.

Financial Details and Status

You undertake to ensure that details provided by you for the purpose of ordering products are correct. You also warrant that the credit or debit card used in respect of such orders is your own and that you have sufficient credit or funds available to cover the total cost of each order. You acknowledge that Bookingline Ltd is entitled to refuse for any reason any order placed by you.


You confirm that you have read, understood and accepted these terms and conditions, together with its procedures and policies for ordering, delivery, payment/billing, cancellation and returns as set out on the relevant pages of the website.

Intellectual Property Rights

The following are the property of Bookingline Ltd, its content and/or technology providers or its suppliers the copyright in each individual element of the website including without limitation any text, graphics and photographs; the design, selection and arrangement of the website, the software and source codes and any other material on or related to the website. All rights in such elements of the website are reserved to the relevant copyright owners. Visitors to the website may make for their own personal use electronic and/or printed copies of sections of the website solely for the purpose of ordering products from Bookingline Ltd. Any other reproduction, modification, republication, transmission or distribution of any part of the website is prohibited.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Bookingline Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

· For fraudulent purposes, or in connection with a criminal offence or other unlawful activity

· To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”

· To cause annoyance, inconvenience or needless anxiety

Access to Bookingline Ltd related websites

We take all reasonable steps to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet and technology, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and change these terms and conditions and the privacy policy elsewhere on this website. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and that your continued use of the website following any change to these terms and conditions and/or the privacy policy shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed.


Bookingline Ltd endeavours to ensure that all the information set out on the website is accurate and current but makes no representations as to the accuracy and currency of such information and accepts no liability for any inaccuracies and/or any other errors and omissions that may occur. Images used on the website are for illustrative purposes only. Bookingline Ltd will correct any such inaccuracies, errors and omissions as soon as possible once it has been notified of the same. Bookingline Ltd further accepts no liability for any losses or claims that may arise from any party’s inability to access the website or any interruption in access to the website or any technical problem which results in failure to complete a contract of sale. Bookingline Ltd cannot guarantee that the website is free from infection including without limitation from computer viruses and shall not be responsible for the effect or result of the introduction or entry of any viruses onto the website. Bookingline Ltd assumes no responsibility for the content, operation or management of any other website to which Bookingline Ltd website may have links but over which Bookingline Ltd has no control. Bookingline Ltd will not accept liability for any losses you sustain as a consequence of our breach of these terms and conditions unless such losses were reasonably foreseeable to us and you at the time that you used Bookingline Ltd’s website or the contract for sale of goods by us to you was formed. This does not limit our liability for fraud or for personal injury or death caused by our negligence or breach of duty.

Force Majeure

Bookingline Ltd will not be responsible for any failure or delay in delivery of products ordered or any damage to such goods where such failure, delay or damage is caused by an event beyond Bookingline Ltd reasonable control.


If any part of these terms and conditions is at any time deemed unenforceable the enforceability of any other part shall not be affected.

Entire Agreement

These terms and conditions supersede all prior agreements or arrangements between you and Bookingline Ltd and constitute the entire agreement between you and Bookingline Ltd. Governing Law: The contract of sale for any Bookingline Ltd product will be governed by and construed in accordance with the laws of England, the courts of which shall have non-exclusive jurisdiction in relation to any disputes which may arise there from.


You agree fully to indemnify, defend and hold us, and our, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account details and/or your personal information.


At Bookingline Ltd we are committed to respecting and protecting your personal information. Please refer to our Privacy Policy. These rules apply to customers ordering from the internet or by phone or any other means.


Please consult our Money Back Guarantee Policy, which applies to products purchased from us. This does not affect your statutory rights in any way.

Pricing and availability

We try to sell our products at the same price across our websites and in our other marketing. We strive to sell our goods at prices no higher than our competitors. If however you find an identical new product at another retailer cheaper, please let us know at: admin@booking-line.com

We reserve the right to change the price of any item at any time and all orders placed are subject to availability. As we process your order, we will inform you by e-mail, post or telephone if any products you order turn out to be unavailable.

Money Back Guarantee

Bookingline Ltd endeavours to satisfy our customers’ product requirements. With that in mind we strive to do everything necessary to make purchasing from Bookingline Ltd a pleasurable experience.

Bookingline Ltd offers a 30 day money back guarantee on products advertised on this website. This guarantee is in addition to and does not affect your Statutory Rights.

In the unlikely event that you are not 100% satisfied with your purchase, simply return your package to us within 30 days of purchase, for a full refund of the product price (excluding postage and packaging costs).

The address to return your package to is:

Bookingline Ltd
12 Tilbury Close
United Kingdom

For your own safety, please retain a proof of posting when returning a package. Once the item has been received at Bookingline Ltd a refund will be issued. (Please note that it may take a few days for a refund to show on your card statement)

It is the customer’s responsibility to pay for postage and packing when returning an item unless we delivered the item to you in error, or if the item was damaged or defective when you received it. Please include your name and address clearly within the returned package, to ensure a prompt response from us regarding any refund for, or replacement of, a returned item.

Your right to cancel: Under the Consumer Contracts Regulations, you have the right to cancel within 14 days from the date of purchase, and receive a refund.  providing you advise Bookingline Ltd in writing (by email or letter). Notwithstanding these statutory rights, Bookingline Ltd provides customers with the above 30 day Money Back Guarantee period during which they can return goods for a full refund of the purchase price (excluding postage and packaging, which is paid for by the customer)